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Refund and Exchange Policy


Our policy states that we have a strict no refund policy once an order is placed there are no refunds unless told otherwise all sales are final. If your order was delivered to an incorrect address due to the customer entering the wrong information, we are not responsible and will not send a replacement.

Items that arrive defective within the first 30 days will be replaced for free.

Additional non-returnable items:
Gift cards

To complete your replacement, we require a receipt, order number or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Return address: Contact us at

info@iconicmusestudio.com for your country's return center address.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at


We do not offer exchanges as each order is specifically made to your size and design. In case you receive a defective or incorrect item please send a picture of your item and your order number at info@devotedsoulsla.com 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, email us and we will direct you to the closed return center from your country.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $20, you should consider using a tracking number shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.